PTAC Frequently Asked Questions

Requesting a Patient MT Number


When Do I Need an MT number?

An inter-facility transfer is any patient movement between two healthcare facilities.  Each inter-facility patient transfer within the Province of Ontario, must have a medical transfer (MT) authorization number.  

Due to the evolving situation regarding the COVID-19 pandemic, the requirement for an MT number now includes all emergent transfers.  Please reference this memorandum from the Ministry of Health for further information.

How do I obtain an MT number?

Login to the PTAC portal at https://www.hospitaltransfers.com/Transfer/home.aspx, select “Start New Transfer” and follow the steps (see image below). Faxes will no longer be accepted effective November 7, 2018.  If you do not have a PTAC account, refer to the ‘Accounts’ section.  Note that an email address is required to create a new account.