PTAC Inquiries Line:
1-833-401-5577, Option 5
A new (novel) type of coronavirus was identified January 7, 2020 by Chinese authorities. Due to the evolving situation, the Ministry of Health (the ministry) has released this memorandum regarding the Provincial Transfer Authorization Centre (PTAC).
In the event a patient is flagged, your request will be reviewed by one of our agents. If the transfer is emergent, or the request is pending for >10 minutes, please call PTAC at 1-833-401-5577 Option #5. This process allows for more effective tracking of potential cases.